Please fill in the following information completely for a Return Authorization Request:

  Customer Information

Customer Name 
Customer Address Information    Address
 
    City
    State/Province
    Zip/Postal Code
    Phone 1
    Phone 2
Customer E-mail Address 

  Product Information

Product Description 
Date of Purchase    (i.e., 01/01/2003)
Has the Product Been Used? 
Is the Product in the Original Packaging? 
How did You Purchase this Product? 
Please State Reason for Return 
What Would You Like to See Happen? 
  Customer Notes 

  Return Policy Information

Upon receipt of your Return Authorization Request our Customer Service Department will review the information submitted and, once approved, a Returned Goods Authorization (RGA) number will be issued. This RGA number must be placed on the outside of the returned package along with a copy of the original Sales Invoice, Auction Receipt or E-mail Notification of Purchase. autotrimdesign.com reserves the right to inspect all returned goods in an effort to determine the validity of the return request. Returns up to 30 days from the invoice date are subject to a 20% restocking charge or $5.00 (whichever is greater). Returns after 30 days from the invoice date are subject to a 25% restocking charge or $5.00 (whichever is greater). Returns after 60 days from the invoice date are subject to a 35% restocking charge or $5.00 (whichever is greater). Returns after 90 days from the invoice date are not allowed. Refunds will be given on parts only, not labor/installation charges, shipping, or any other charges. All parts must be returned in the original package, not be damaged or installed and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee. Used or incomplete returns cannot be accepted. No returns will be accepted on painted, customized, or Special Order items, so please order carefully and pre-fit parts before painting.

Thank You!


Need to contact us? Simply email us at customerservice@autotrimdesign.com.

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