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As a company provides products and services to it's customers, it correspondingly should expect to provide warranty service work for such products and services. Some companies make a strong endeavor and do a fine job on the front side to sell to their customers, only to fail in properly servicing the products when required or to pay further attention to the customers future needs, hence the term "Love'em and Leave'em". Conversely, there are also companies that provide both excellent product and service for their customers, thereby developing an excellent, long term relationship with the customer.
Auto Trim DESIGN, as a whole, strives to perform as the latter. We feel that the way in which we service our customer directly affects future opportunities to serve those customer's needs. With this in mind, please take note of the following types of Warranties that Auto Trim DESIGN provides for it's products and services:
This Warranty section relates to the actual Labor and Workmanship provided for the installation of Auto Trim DESIGN's product on it's customers vehicles.
Reasonably, Auto Trim DESIGN does not have control over the conditions to which the merchandise is subjected to after it leaves it’s possession. Therefore, we cannot give an unequivocal labor and workmanship guarantee with the product that we install. However, Auto Trim DESIGN will stand behind it’s installation and service to a reasonable extent. If any item appears to be defective, it should be called to our attention promptly. If the merchandise has been installed for a period of a year with no trouble reported, we feel our responsibility has terminated. We will be happy make repairs on such goods after the year, at a reasonable charge.
Installed Product
All products and accessories installed by an authorized Auto Trim DESIGN distributor are warranted by participating distributors in the U.S. and Canada for a period of three (3) years from the date of purchase or 36,000 miles (whichever comes first), to the original purchaser. This warranty covers product failure and does not cover typical wear, weathering or incidental damage from road hazards. This warranty is not transferable and all liability for incidental or consequential loss or damage or expense directly or indirectly arising from the installation or use of such product(s) is excluded unless otherwise prohibited by State or Provincial law(s).
This Three (3) Year/36,000 Mile Warranty may be superseded by individual manufacturer’s warranties on certain products (parts only). Please consult your local Auto Trim DESIGN distributor for details.
To initiate warranty coverage, customer MUST register the work performed by submitting a completely filled out Warranty Registration form as found in this Warranties section. This must be done within ninety (90) days of purchase.
To make a claim for warranty coverage, simply present the Warranty Registration Card along with suitable proof of ownership (i.e., Title/Registration and/or Sales Receipt of warranted product) to the authorized Auto Trim DESIGN distributor.
This Three (3) Year/36,000 Mile Warranty shall be null and void if:
A. Installation was not performed by an authorized Auto Trim DESIGN distributor.
B. Product(s) installed is not approved or offered for sale by the Auto Trim DESIGN network of distributors.
C. Service or warranty has been attempted or performed by someone other than an authorized Auto Trim DESIGN distributor.
D. Customer failed to use or maintain the product(s) in a reasonable fashion or in accord with instruction(s) provided by Auto Trim DESIGN or the product’s manufacturer.
E. Damage or failure of product was caused by vandalism, collision or "Acts of God".
Upon inspection of the alleged defect, Auto Trim DESIGN will determine the cause, fill out a Warranty Claim form and administrate the replacement of such product. Please Note: This warranty covers product only and does not cover removal and reinstallation costs as well as outside services/work such as painting, equipment rental, subcontract work, freight and postage/handling. Such costs shall be paid for by the customer requesting warranty work to be performed.
Over-the-Counter/Do-it-Yourself Product
For products that are purchased over-the-counter or online from Auto Trim DESIGN and installed by someone other than an authorized Auto Trim DESIGN distributor, the warranties for such products shall be honored to the extent as stated or provided by the manufacturer.
To initiate warranty coverage, customer MUST register the product purchase by submitting a completely filled out Warranty Registration form as found in this Warranties section. This must be done within ninety (90) days of purchase.
To make a claim for warranty coverage, simply present the Warranty Registration Card along with suitable proof of ownership (i.e., Title/Registration and/or Sales Receipt of warranted product) to the authorized Auto Trim DESIGN distributor.
Manufacturer warranties shall be null and void if:
A. Customer failed to use or maintain the product(s) in a reasonable fashion or in accord with instruction(s) provided by Auto Trim DESIGN or the product’s manufacturer.
B. Damage or failure of product was caused by vandalism, collision or "Acts of God".
Upon inspection of the alleged defect, Auto Trim DESIGN will determine the cause, fill out a Warranty Claim form and administrate the replacement of such product. Please Note: This warranty covers product only and does not cover removal and reinstallation costs as well as outside services/work such as painting, equipment rental, subcontract work, freight and postage/handling. Such costs shall be paid for by the customer requesting product warranty replacement.